Industries · Healthcare

Care operations that keep pace with the ward.

Patient journeys from first enquiry to follow-up: appointments, care coordination, diagnostics and claims desks on one governed platform. Consent and access rules travel with every record; clinicians decide, agents carry the coordination.

HIPAA-conscious by designConsent & PHI access controlsISO 27001 · SOC 2 Type IIAudit trail to the step

01 Patient acquisition & journeys

Enquiry to consultation to treatment plan runs on one timeline, covering counselling funnels, appointment orchestration across centres, reminders and follow-up protocols. The whole journey stays visible per patient, not per department.

Journey agent schedules, reschedules and chases pre-consultation requirements across channels. care teams own every clinical touchpoint.

WhatsApp & voice reminders · centre calendars · referral tracking

02 Care coordination · OPD & IPD

Admission, bed and theatre coordination, discharge readiness and handovers between departments, with SLAs on the waits patients actually feel and escalation when they slip.

Coordination agent tracks readiness across departments and flags discharge blockers each morning. the duty team runs the floor.

bed board · task inbox · SLA timers · escalations

03 Diagnostics & home collection

Order to sample to verified report: phlebotomist routing with geo-tagged pickups, chain-of-custody states, TAT tracking per lab section and critical-value alerts that cannot be missed.

Dispatch agent routes collectors around traffic and load, and re-plans misses in minutes. lab heads own verification.

field app · barcode custody · TAT board · critical alerts

04 Claims & TPA desk

Pre-authorisation to settlement across insurers and TPAs: document completeness checks, query management with deadlines, and a denial-reasons ledger that feeds back into the front office.

Claims agent assembles pre-auth packs and drafts query responses with sources. the claims manager submits.

insurer formats · query SLA · denial analytics

Consent is a first-class object

Access to a record is resolved through the enterprise hierarchy and the patient’s consent state on every request, for staff and for agents, identically.

Multi-centre by default

Networks of clinics and hospitals run as one tenant with per-centre scopes: protocols standardised centrally, staffing and calendars local.

Evidence without asking

Every coordination step lands in the workflow history. Quality audits and NABH-style reviews read the record instead of interviewing the ward.

In production with Nova IVFMotherhood Hospitals fertility networks · mother & child care

Deep-session preview · governed flows

Watch a patient move. Agents coordinate; clinicians decide.

Two lanes from a live tenant: enquiry to treatment, and the discharge-to-settlement desk that follows. Every hop is a workflow step with an owner. Nothing moves off the record.

Patient journey & claims · governed lanes run 9a4t · replayable

Lane 1 · appointment to treatment

Enquiry filed

WEB · WHATSAPP · CALL

Journey agent

TRIAGE · SLOTTING

Pre-auth needed?

DMN · PAYOR GRID

Counsellor

CONSENT · PLAN SIGN-OFF

Schedule & remind

CALENDAR · WA · VOICE

In care

TIMELINE PINNED

Lane 2 · discharge & claims

Discharge ordered

IPD · EVENT

Claims agent

PRE-AUTH PACK · TPA

Query raised?

TRACKED · DEADLINE

Claims manager

SUBMIT · MAKER-CHECKER

Settled

LEDGER · TRAIL KEPT

Copilot · "escalate discharges pending on a TPA query beyond 4 hours to the duty medical officer" Diff pending

The agent roster

Named agents, clinical guardrails.

every action: identity · role scope · policy version · trail

journey

Schedules, reschedules and chases pre-consultation requirements across channels.

clinicians own every touchpoint

coordination

Tracks bed, theatre and discharge readiness; flags blockers each morning.

the duty team runs the floor

dispatch

Routes home-collection phlebotomists around traffic and load; re-plans misses.

lab heads own verification

claims-desk

Assembles pre-auth packs and drafts TPA query responses with sources.

the claims manager submits

recall-outreach

Runs follow-up and screening recall protocols with consent-aware messaging.

care teams approve the protocol

feedback-triage

Reads NPS and complaints; opens service-recovery cases with owners.

the quality cell closes

Agents inherit your enterprise hierarchy. An agent cannot read a record its assigned role cannot read, and every tool call is scoped, logged and attributable.

Run it as a dedicated session

The 90-minute Healthcare deep dive.

This is a working session on your operation, not a slide walkthrough. The platform generates in front of your operations, quality and IT leads.

00–15

Your pathways

Walk us through one journey: enquiry to treatment, discharge or claims, and the systems it touches today.

bring: SOP, journey map

15–45

Generated live

The studio drafts the FRS, you approve it, and the flow is generated to a staging tenant in the room.

artifact: running staging app

45–70

Consent & PHI replay

We replay consent gates, PHI scopes and the step-level audit trail on what was just generated.

for: quality & compliance

70–90

Deployment plan

Residency, PaaS or your VPC, integration map to HIS, LIS and payors, and the exit clause in writing.

for: CIO & infosec

Book the Healthcare deep dive you keep the staging tenant

Bring one patient journey. See it coordinated end to end.

Bring your enquiry-to-treatment or discharge process to a working session with an Amoga architect. We generate it, review the meta and deploy it to a tenant you keep.

Request Healthcare demo

For your technical team

What your CISO and CIO will ask: PHI access resolved per request, consent-aware RBAC agents inherit, durable execution under every pathway, and residency options per deployment.

Platform architecture: six planes →Durable execution & replayable audit →Security, compliance & data residency →