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Industries · Retail & D2C

Store, franchise and D2C in one operating loop.

Store operations, franchise audits, omnichannel service and field merchandising: the loop between what HQ decides and what the shelf shows, closed daily. Area managers keep judgement calls; agents keep the cadence.

Field apps with geo & cameraOmnichannel service inboxSOC 2 Type II · GDPRFranchise-grade role scopes
01 Store & franchise operations

Openings, daily checklists, visual-merchandising compliance and audit programmes across owned and franchised stores: scored consistently, evidenced with geo-tagged photos.

Audit agent scores submissions against planograms and flags stores drifting week over week. area managers own the conversation.
checklists · geo-tagged evidence · scoring · action plans
02 Omnichannel customer service

One inbox across chat, WhatsApp, email, voice and social; orders, installations and complaints with SLAs; service history attached to the customer, not the channel.

Service agent resolves routine queries with cited order data and drafts responses for the rest. supervisors own escalations.
unified inbox · SLA board · order lookup · CSAT
03 Returns & exceptions

Return authorisation, pickup logistics, refurb-or-refund disposition and refund approvals: the flow where margins leak and customers churn, instrumented end to end.

Returns agent checks eligibility, books pickups and proposes disposition within policy. finance approves refunds.
RMA · pickup routing · disposition · refund matrix
04 Field merchandising & visits

Beat plans for merchandisers and sales officers cover outlet visits with geo check-in, shelf capture, order booking and competitor notes. The field day is structured without being scripted.

Beat agent plans routes by coverage gaps and flags outlets missing golden-stock norms. field leads adjust the plan.
beat plans · geo check-in · shelf capture · order booking
HQ decisions reach the shelf

A planogram change, a price update or a recall becomes tasks with evidence requirements across every affected store, with completion visible the same day.

Franchisees are partners, not risks

Role scopes give franchise staff exactly their stores and nothing else, while HQ sees the network whole: one platform, honest boundaries.

Service that knows the order

Because service, orders and logistics share one record, an agent can cite delivery status instead of apologising for not knowing it.

In production with Livpure appliances · D2C & dealer network

Deep-session preview · governed flows

Watch a store day close itself. Agents chase; managers approve.

Two lanes from a live tenant: the store day, and the returns desk that runs beside it. Every hop is a workflow step with an owner. Nothing moves off the record.

Store ops & returns · governed lanes run 8r2v · replayable
Lane 1 · the store day
Store day opens
CHECKLIST · GEO
Ops agent
TASK FAN-OUT · PHOTO PROOF
Deviation?
SCORE · THRESHOLD
Area manager
ACTION PLAN
Fix & verify
RE-AUDIT · EVIDENCE
Day closed
SCORECARD · TRAIL
Lane 2 · returns & service
Return filed
APP · STORE
Service agent
POLICY CHECK · PICKUP
Refund > ₹5k?
DMN · FRAUD GRID
CX lead
APPROVE · MAKER-CHECKER
Refunded
LEDGER · TRAIL KEPT
Copilot · "flag stores failing two consecutive audits to the zonal head with photos attached" Diff pending

The agent roster

Named agents, retail guardrails.

every action: identity · role scope · policy version · trail
store-audit

Runs daily checklists with photo proof; scores stores and flags drift.

area managers act
replenishment

Watches sell-through and stock cover; drafts indents by store.

category approves
service-desk

Triages tickets across store, app and marketplace channels.

CX leads own escalations
returns-triage

Checks policy and fraud signals; schedules pickups and refunds.

high-value goes to the CX lead
franchise-onboard

Carries a new franchise from LOI to launch-day checklist.

the expansion head signs
campaign-fanout

Pushes campaign tasks to stores and tracks execution photos.

marketing verifies
Agents inherit your enterprise hierarchy. An agent cannot read a record its assigned role cannot read, and every tool call is scoped, logged and attributable.

Run it as a dedicated session

The 90-minute Retail deep dive.

This is a working session on your operation, not a slide walkthrough. The platform generates in front of your ops, CX and IT leads.

00–15
Your operations

Walk us through one store’s day: opening to close, and where audits, tasks and returns live today.

bring: store SOP, audit checklist
15–45
Generated live

The studio drafts the FRS, you approve it, and the flow is generated to a staging tenant in the room.

artifact: running staging app
45–70
Audit-trail replay

We replay checklist evidence, refund gates and the store scorecard on what was just generated.

for: ops & CX heads
70–90
Deployment plan

Residency, PaaS or your VPC, integration map to POS, OMS and marketplaces, exit clause in writing.

for: CIO & infosec
Book the Retail deep dive you keep the staging tenant

Bring one store audit. See the whole network score itself.

Bring your store-audit or service process to a working session with an Amoga architect. We generate it, review the meta and deploy it to a tenant you keep.

Request Retail demo
For your technical team

For your technical evaluation: multi-brand tenancy, franchise-grade RBAC, store and field apps on phones, and integration to POS, OMS and logistics partners under one event bus.

Platform architecture: six planes →Durable execution & replayable audit →Security, compliance & data residency →