Industries · Internet businesses

Marketplace operations, governed at internet scale.

Partner onboarding, trust & safety, support automation and logistics control towers: the operational layer behind consumer platforms, where volume is high, tolerance is zero and every action needs an audit line.

Built for volume & concurrencyGoverned automation with ownersSOC 2 Type II · GDPRAPIs & SDK for your product surface

01 Partner & seller onboarding

KYC, document verification, quality checks and activation for thousands of partners a week: a funnel with stages, SLAs and rejection reasons, not a shared drive.

Onboarding agent verifies documents, runs checks and activates clean files straight through. ops reviews only the exceptions.

KYC & OCR · straight-through activation · exception queue

02 Trust & safety · disputes

Fraud signals, policy violations, buyer-seller disputes and appeals: case management with evidence, precedent and proportionate actions, at the pace the platform moves.

T&S agent triages cases, assembles evidence and proposes actions per policy matrix. named reviewers act on accounts.

case queues · evidence packs · policy matrix · appeals

03 Support at platform scale

Consumer and partner support across chat, WhatsApp and in-app: resolution flows connected to orders, payouts and logistics so answers are actions, not deflections.

Support agent resolves routine tickets end to end with cited system state. humans own the judgment calls.

in-app SDK · resolution flows · payout & order actions

04 Logistics & ops control towers

Exception dashboards cover fulfilment, delivery and returns, including breach prediction, re-routing and partner escalations. The tower sees the problem before the customer does.

Control-tower agent re-routes around predicted breaches and escalates partners off-pattern. ops leads approve interventions.

breach prediction · re-routing · partner scorecards

Scale is the baseline

Durable execution runs thousands of concurrent long-lived workflows per tenant: onboarding funnels and dispute cases that live for weeks without a scheduler babysitting them.

Automation with a name on it

High-volume automation is exactly where accountability blurs. Every agent action carries identity, scope and policy, so “the system did it” is never the answer.

Your product stays yours

The SDK and APIs embed these operations behind your own product surface: Amoga is the operational fabric, not the brand your users see.

In production with SwiggyRiverBonusHub food delivery · EV · fintech platforms

Deep-session preview · governed flows

Watch a partner go live. Agents screen; reviewers act.

Two lanes from a live tenant: partner onboarding, and the trust & safety queue beside it. Every hop is a workflow step with an owner. Nothing moves off the record.

Onboarding & trust · governed lanes run 4n7x · replayable

Lane 1 · partner onboarding

Partner applies

FORM · API

Onboarding agent

KYC · DOC CHECK

Risk flag?

SCORE · LISTS

Ops reviewer

APPROVE · MAKER-CHECKER

Go live

CATALOG · PAYOUT RAILS

Active

HEALTH TRACKED

Lane 2 · trust & safety

Report received

USER · MODEL FLAG

T&S agent

EVIDENCE PACK · POLICY

Severity?

GRID · REPEAT OFFENDER

T&S reviewer

ACTION · APPEAL PATH

Resolved

CASE TRAIL KEPT

Copilot · "pause payouts for partners with fraud scores above 80 and open a case with evidence" Diff pending

The agent roster

Named agents, marketplace guardrails.

every action: identity · role scope · policy version · trail

onboarding-kyc

Screens documents, bank proofs and lists; assembles the approval file.

reviewers approve

catalog-qc

Checks listings against policy and quality bars before publish.

category owns exceptions

ts-triage

Builds evidence packs for reports and matches policy clauses.

reviewers act; appeals kept

payout-recon

Reconciles orders to payouts; flags breaks with the ledger open.

finance settles

sla-watch

Watches control-tower SLAs across ops queues; escalates slips.

queue owners act

seller-support

Drafts responses with account context and policy citations.

support sends

Agents inherit your enterprise hierarchy. An agent cannot read a record its assigned role cannot read, and every tool call is scoped, logged and attributable.

Run it as a dedicated session

The 90-minute marketplace deep dive.

This is a working session on your operation, not a slide walkthrough. The platform generates in front of your ops, trust & safety and platform leads.

00–15

Your runbook

Walk us through one queue: onboarding, T&S or payouts, and the tools it straddles today.

bring: ops runbook, queue metrics

15–45

Generated live

The studio drafts the FRS, you approve it, and the flow is generated to a staging tenant in the room.

artifact: running staging app

45–70

Guardrail replay

We replay scoped agent actions, appeal paths and case trails on what was just generated.

for: ops & T&S leads

70–90

Deployment plan

Residency, PaaS or your VPC, integration map to event bus, warehouse and payout rails, exit in writing.

for: CIO & platform eng

Book the marketplace deep dive you keep the staging tenant

Bring one ops queue. Watch it run straight through.

Bring your onboarding or exception process to a working session with an Amoga architect. We generate it, review the meta and deploy it to a tenant you keep.

Request Internet demo

For your technical team

For your technical evaluation: concurrency on durable execution, straight-through rates with governed exceptions, event-bus integration to your stack, and full data export.

Platform architecture: six planes →Durable execution & replayable audit →Security, compliance & data residency →