Amoga Insights
What actually happens when GenAI meets a governed enterprise estate: architecture, operating models, and the parts of the work nobody demos.
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12 articles on this page
Perspective Automation is probably the most overused word in the world of technology, but the irony is that while research shows 50% of the work in an organization can be automated to a great extent, in reality, only...
Perspective Let's start with a simple question: Why does a business exist? Books have been written on the subject, but the answer can be summed up in one line: A business exists to solve people's problems at a profit....
Guide A cluttered desk is often seen as a sign of a cluttered mind, and clutter is the enemy of clarity. But in today's world, most corporate workers have neat workspaces, with only a notepad, a coffee mug, and a...
Perspective Let's take a moment to talk about Maruti Suzuki. This company isn't known for being the most innovative, nor does it produce the cheapest cars. Yet, out of every ten cars sold in India, four are Maruti...
Perspective What does it take to build an unhappy company? Simple: unhappy employees. But is it rare to have unhappy employees? Let's look at the numbers.According to the 2024 Gallup State of the Global Workplace report,...
Guide One thing almost every D2C leader agrees on is that word-of-mouth is the best advertising there is. In the crowded D2C space, finding new customers is hard. Even retaining customers is hard. So, when your...
Guide If you're a D2C founder or leader, you probably fondly remember the early days when your company was just an idea. That idea, the fruit of your labour, was crystal clear in your mind. Using your experience and...
Guide Revenue is the lifeblood of your business. Revenue is the north star that guides (or should guide) every department, not just the sales team. You might think that while sales drive income, customer service...
Guide The world of direct-to-consumer (D2C) brands isn't the same as the world of traditional businesses. Doing more with less is the name of the game. To build a D2C brand that will still be growing five years from...
Perspective No two businesses are alike. However, every company knows one truth: finding new customers is hard work. That's why keeping your existing customers happy is so crucial. Naturally, if you are a service manager,...
Perspective If there's anyone who knows a thing or two about process design, it's Jack Welch. He was the former CEO of General Electric. More importantly, he was a pioneer of process design. He famously said, "An...
Perspective " Maya Angelou, American civil rights activist and poet.In a weirdly accurate way, this quote applies well to customer service in today's corporations. Unfortunately, when customers reach out to a service...
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